I would like to commend you for employing great people such as Dena Kyle.
Here's the story;
A year ago my 5 year old daughter was dignosed with stage 5 cancer, wasnt supposed to make it. Over the course of the year she endured 3 surgeries, removal of a huge tumor, her right kidney was removed as well as part of her liver and part of her left kidney. She went on to two weeks of intense radiation, 7 months of the strongest chemo available, and five months in the hospital.
Clare has always loved snakes and had wanted one since she could talk. When she began her fight, she again asked me for a snake. but couldnt have one because her immune system was destroyed. I promised her at that time she could have one when she had beat the cancer.
That promise kept her going many times when she seemed ready to give up. After nothing short of a miracle, and three more close calls with losing her life due to infections, she came through her last chemo in August and her immune system came back.
We then went to Animart in Madison where Dena helped me make good on the promise I had made to my little girl. Not only did she help me through the purchase and selection, but we needed some hand-holding shortly after we brought the snake home, concerend it wasnt eating. Dena again stood by my side. The last thing I needed was to have to explain to Clare why her snake died, when over the last year she had seen three of her little friends die, and had come so close herself.
So I extend a heartfelt thank you to Dena, to you, and to ANIMART for being first class. Dena made a difference in our lives.
Another amazing Animart story to share. As you may recall my daughter, Clare, has stage 5 cancer. As part of her incentive to keep fighting, we have purchased a few pets from Animart, and the service has been excellent.
Well, two weeks ago, after a year in remission, a tumor appeared on her lung and she had surgery a week later. I had mentioned this to your folks at the Madison store when the latest tumor was found when I went in to buy some supplies.
So yesterday, I had to buy more supplies and everyone asked about her. Later in the day when the mail came, I found a card for her signed by everyone! How cool is that! I will never shop anywhere else. Again thank you for hiring not only the best employees on earth, but individuals who are genuinely wonderful people!
Picture below is Clare with her "ANIMART Family!"
We have had the opportunity to partner with your store to teach our children the importance of opening our heart and home to a pet needing a loving family. And because my children have seen first hand and had the opportunity to ask questions, they have learned the importance of spaying and neutering and have become responsible pet owners.
We feel Animart is far more than just a pet store. It has been and continues to be a stepping stone for a variety of animals from homes that maybe weren't able to care for them any longer. Animart offers that stone and assists in finding these animals a loving place to call home. It's wonderful to finally find a pet store with associates who truly care about the health and happiness of their animals. They are always willing to educate their customers to ensure that every animal leaving their care is going to a good home.
I will continue going to Animart for all my pet supplies and pet needs. Thank you, Animart, for always surpassing my expectations.
A Life-Long Animart Customer
Dear Animart and Their Caring Employees:
Thanks to you, our family has been blessed by 3 wonderful pets that came into our lives. Two of our animals were rescue animals with little history, just the desire to be part of a family, and our dog was from a reputable breeder. We were reassured after being given the history of the puppy and the breeder that Animart truly cares about doing the right thing. We couldn't be happier with the choices we've made to adopt from Animart.
Thank you, Animart, for helping bring this extra love into our lives!
The Schultz Family
Dear Animart Friends:
I just wanted to write a quick thank you regarding the newest member of our family, Wyatt. From the beginning, my wife and I felt very comfortable with the adoption process at Animart because we knew Wyatt had been well taken care of and was current on all his vaccinations. It also gave us peace of mind to know that we could take him to see a vet right at the store!
Wyatt immediately fit into our family and truly has become a best friend to both of our boys. His gentle personality and playfulness has made him an integral part of our "pack." Thank you again for your kindness and for bringing Wyatt into our lives!
The Walz Family
(Adam, Tricia, Nicholas, Braden and Wyatt)
I just wanted to let you know how much I appreciate you working with us regarding getting Savanna's eyes fixed. Words can not even begin to express our appreciation!! You obviously love animals and love doing your job. You have been wonderful to work with and extremely accommodating.
Animart should be very thankful to have employees who care as much as you do. You care about the animals that come in and out of your store and you care about your customers (the human ones!).
Thank you again for all of your assistance. I know that you put forth some time and effort on my behalf to call various vets and get estimates, and all the calls back and forth between us. THANK YOU!!
Please forward my comment on to your supervisor. I would greatly like them to know hw appreciative we are of you and all you have done.
Satisfied Customer from Sun Prairie
Dear Madison Animart Staff,
We just wanted to take a moment to thank you for all your help with our cat, Jack. We adopted him from you last fall. He was a rescue cat, and came to Animart very sick. You did a wonderful job helping him recover, and he looked great by the time we adopted him. Unfortunately, after we got Jack home, he continued to have occasional problems. Your staff was extremely helpful, both on the phone and in person while working with us to figure out what was wrong with him. They provided medications and check-ups free of charge throughout the whole process. We are happy to report that Jack is now a healthy, happy cat who we love to pieces.
Chelsea and Dale
Good morning ANIMART
Last night, we decided to take care of one of the most difficult tasks my wife Daniele has ever undertaken – the dreaded dog bath and nail trim! We love our 105 lb. black lab, Lincoln, but nail trimming and bath time are comparable to a professional All-star wrestling match with the trimmer and bath administrator losing or in need of physical therapy upon completion. Well, we took Lincoln to the new ANIMART store and Tim suggested the “party room” for the job. Lincoln felt very comfortable with Tim and with plenty of space, the nail trim went off without a hitch. Bath time was a snap as well. Tim did a great job! We wanted you to know that and how much we really like the new store. We will spread the word to all owners of “professional wrestling dogs” that the new store is the way to go!
Daniele, Brad and Lincoln Ingram
Thank you so very much for your kind and caring nature towards the animals and customers at ANIMART. You are their greatest asset!!! You are a genuine person who is beautiful inside and out. You are always professional, polite and very attentive to everyone you come in contact with. I appreciate everything you have done for me and the animals. You will always be my favorite "go to" person. Thank you for being so special!!!
Charlene & Sarah Morris
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